OPTMZ support
Find answers for OPTMZ subscriptions, purchases, account access, Screen Time blocking, alarms, notifications and common app issues.
We aim to respond within 2 business days.
Need help with OPTMZ subscriptions, restore purchase steps, Screen Time controls or account access? Start here.
OPTMZ subscriptions are managed through your Apple Account. On your iPhone, open Settings, tap your name, select Subscriptions, then choose OPTMZ. From there, you can view, change or cancel your subscription.
Open OPTMZ and go to the subscription or paywall screen, then select Restore Purchases. Make sure you are signed into the same Apple Account used for the original purchase.
OPTMZ uses Apple Screen Time and Family Controls, with your permission, to block apps you select during focus sessions or scheduled blocking periods. You can change or disable blocking inside OPTMZ at any time.
Check that you are using the correct email address and internet connection. You can also use the password reset option on the sign-in screen. If the problem continues, contact optmzsupport@gmail.com.
You can request account deletion from within the OPTMZ app where available, or email optmzsupport@gmail.com from the email address connected to your account. Account deletion requests will be processed after ownership is verified.
Make sure notifications are enabled for OPTMZ in your iPhone Settings. Alarm and focus features may also require additional permissions. If the issue continues, include your iPhone model, iOS version and a description of the problem when contacting support.
Email optmzsupport@gmail.com with a description of the issue, the steps that caused it, your iPhone model and your iOS version. Screenshots or screen recordings are helpful where possible.
These checks often resolve common OPTMZ issues before you need to contact support.
Contact our support team and include the email address connected to your OPTMZ account, your device model and a short description of the issue.